ITSM Course Track & Training Schedule
ITSM/IT Service Management Cluster is designed for IT professional
interested in gaining and understanding of the best practices,
standards, processes in IT Service Management.
ITSM also covers Helpdesk Area, IT Asset Management, Data Center,
Comptia A+ and Network +, ISO 20000, and ITIL.
ITIL (Information Technology Infrastructure Library) was developed in Britain
in the 1980's for CCTA (Central computer and Telecommunication Agency)
based on the collection of the best practices from top companies.
The CCTA agency established a best practice process framework called ITIL,
which includes a description of how to organize service management within an organization.
ITIL v3 focuses firmly placed on integrating technology and business,
rather than just aligning them. We can expect to see the benefits of ITIL v3
right the way through an organization.
Thousands of organizations worldwide are already realizing the vast business benefits
of using ITIL best practices to deliver and support their IT services.
Course Track
ISO 20000
Management
Information Technology Infrastructure Library (ITIL)
NOTE: To gain full benefit of our courses, we recomended
for serious students to follow our courses in the given steps
shown above
Data Center
Helpdesk, Asset Management, and CompTIA
Training Schedule
ITIL (Information Technology Infrastructure Library)
| Course Title |
Duration |
Month and Date |
| Jan |
Feb |
Mar |
Apr |
May |
Jun |
| |
|
| ITIL Awareness |
1 |
4 |
1 |
1 |
5 |
3 |
31/5 |
| Mastering ITIL Foundation (v3) |
3 |
5-7 |
2-4 |
2-4 |
6-8 |
4-6 |
1-3 |
| ITIL Foundation Exam Preparation (v3) |
1 |
8 |
5 |
5 |
9 |
7 |
4 |
| Mastering ITIL Operations based on ITIL |
2 |
11-12 |
8-9 |
8-9 |
12-13 |
10-11 |
7-8 |
| Implementing ITIL |
3 |
13-15 |
10-12 |
10-12 |
14-16 |
10-12 |
9-11 |
| Measuring ITIL Process: Metrics, Reporting and Modeling Techniques to Improve ITIL Process |
2 |
18-19 |
15-16 |
17-18 |
19-20 |
17-18 |
14-15 |
| Implementing IT Service and Support Management Process |
3 |
20-22 |
17-19 |
17-19 |
21-23 |
19-21 |
16-18 |
| Mastering Software Asset Management: Using ITIL Approach |
2 |
14-15 |
18-19 |
18-19 |
15-16 |
11-12 |
17-18 |
| Practical Service Level Management and Service Catalogue |
2 |
25-26 |
22-23 |
22-23 |
26-27 |
24-25 |
21-22 |
| Mastering Service Desk based on ITIL v3 |
3 |
27-29 |
23-25 |
24-26 |
28-30 |
25-27 |
23-25 |
ISO20000
| Course Title |
Duration |
Month and Date |
| Jan |
Feb |
Mar |
Apr |
May |
Jun |
| |
|
| Essential ITSM Based on ISO-20000 |
2 |
18-19 |
15-16 |
17-18 |
19-20 |
17-18 |
14-15 |
Data Center
| Course Title |
Duration |
Month and Date |
| Jan |
Feb |
Mar |
Apr |
May |
Jun |
| |
|
| Foundation Enterprise Data Center Design |
2 |
21-22 |
18-19 |
18-19 |
22-23 |
20-21 |
17-18 |
Helpdesk
| Course Title |
Duration |
Month and Date |
| Jan |
Feb |
Mar |
Apr |
May |
Jun |
| |
|
| Managing and Running an Effective IT Helpdesk |
2 |
4-5 |
1-2 |
1-2 |
5-6 |
3-4 |
31/5-1/6 |
| Service Excellence for Helpdesk Specialist |
2 |
6-7 |
3-4 |
3-4 |
7-8 |
5-6 |
2-3 |
| Computer User Support for Helpdesk and User Specialist |
2 |
1-12 |
8-9 |
8-9 |
12-13 |
10-11 |
7-8 |
| Helpdesk and User Support for PC Hardware |
2 |
14-15 |
11-12 |
11-12 |
15-16 |
10-11 |
10-11 |
| Helpdesk and User Support for Operating Systems |
2 |
18-19 |
15-16 |
17-18 |
19-20 |
17-18 |
14-15 |
| Helpdesk and User Support for Apllication (MS Office & database) |
3 |
20-22 |
17-19 |
17-19 |
21-23 |
19-21 |
16-18 |
CompTIA
| Course Title |
Duration |
Month and Date |
| Jan |
Feb |
Mar |
Apr |
May |
Jun |
| |
|
| CompTIA A+ Complete course and A+ Exam Preparation |
5 |
25-29 |
15-19 |
22-26 |
26-30 |
17-21 |
21-25 |
| Network + Training: Pratical skills, Guide, Troubleshooting and Best Practices |
3 |
20-22 |
17-19 |
17-19 |
21-23 |
19-21 |
16-18 |
Asset Management
| Course Title |
Duration |
Month and Date |
| Jan |
Feb |
Mar |
Apr |
May |
Jun |
| |
|
| IT Asset Management: How to manage your IT Assets |
1 |
8 |
5 |
5 |
9 |
7 |
4 |
