ITSM Course Track & Training Schedule

ITSM/IT Service Management Cluster is designed for IT professional interested in gaining and understanding of the best practices, standards, processes in IT Service Management. ITSM also covers Helpdesk Area, IT Asset Management, Data Center, Comptia A+ and Network +, ISO 20000, and ITIL.

ITIL (Information Technology Infrastructure Library) was developed in Britain in the 1980's for CCTA (Central computer and Telecommunication Agency) based on the collection of the best practices from top companies. The CCTA agency established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization.

ITIL v3 focuses firmly placed on integrating technology and business, rather than just aligning them. We can expect to see the benefits of ITIL v3 right the way through an organization. Thousands of organizations worldwide are already realizing the vast business benefits of using ITIL best practices to deliver and support their IT services.

Course Track

ISO 20000

Management

Information Technology Infrastructure Library (ITIL)

NOTE: To gain full benefit of our courses, we recomended for serious students to follow our courses in the given steps shown above

Data Center

Helpdesk, Asset Management, and CompTIA

Training Schedule